Customer

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CUSTOMER SERVICE IMPROVEMENT OF SBS TRANSIT

A Project overlay Submitted to the

PSB Academy

In Partial Fulfillment for the

ADVANCED DIPLOMA IN BUSINESS STUDIES

Submitted By: Zheng Xinyi

partnership: SBS Transit

Date: 7th Jan 2010

ability No: S8853053E

Supervised By: Joseph Chan

CONTENTS:-

1.Acknowledgement

2.Summary of Recommendations

3.Introduction

3.1Company background

3.2Need to do implant project

3.3Why project taken

3.4Objectives to achieve

4. prove System

4.1Explain present corpse – Customer service operation

4.2 item findings – Complains

4.3Flow chart

5.Evaluation of Present System

5.1What’s wrong with the system?

6.Recommendation

6.1What recommendation?

6.2Why recommendations made?

6.3Saving?





6.3Implementation docket?

ACKNOWLEDGEMENT

I would like to express my gratitude to all those who gave me the possibility to clear this thesis. I want to give thanks the Department of Transport of the precedent Interim Government of Namibia for giving me permission to commence this thesis in the first instance, to do the necessary research exploit and to use departmental data. I have furthermore to thank the former Secretary for Transport, Mr C.N. Herloff-Petersen and the present Under-Secretary of Transport of the Ministry of Works, Transport and communicating of the Republic of Namibia, Mr W. Ravenscroft who gave and confirmed this permission and encouraged me to go frontwards with my thesis. I am bound to the Honourable Minister Richard Kapelwa Kabajani and to Dr Peindgondjabi Titus Shipoh, eonian Secretary in the Ministry of Works, Transport and Communication for their stimulating support.
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