Jet Blue

What Really Happened At JetBlue CIO Insight April 5, 2007 By Doug Bartholomew, Baseline and Mel Duvall, Baseline hypertext transfer protocol://www.cioinsight.com/article2/0,1540,2111975,00.asp?kc=CMCIOEMNL040907EP24 As an airline industry veteran, Charles Duffy Mees has had to weather his trade of storms over the years. Yet nothing, says the vice president and chief information officer of JetBlue bank lineways, could have prepared him for the series of events that culminated in a virtual shutdown of the airlines operations following a Valentines Day storm this February. Barely four months into his post as the CIO of the Forest Hills, N.Y.-based discount airline, Mees watched with increasing dread as a combination of deteriorating weather and poor management decisions led to funny farm on the tarmac at John F. Kennedy International airport in New York and other major centers in the Northeast, including Washington, D.C., and Newark, N.J. By the end of the day, passengers, some of whom had been left stranded on planes for as long as 11 hours, were demanding managements heads.

Mees, who was still add a handle on the various systems used to eat the airlines operations after concentrating on completing an wear down enterprise resource planning installation at JetBlue, watched as one by one, the airlines primary information and communication theory systems buckled in the following hours and days under extreme loads. Mees joined JetBlue as CIO in November 2006, replacing Todd Thompson, who became CIO for Starwood Hotels. Previously, Mees had served in senior I.T. roles with Reno Air and Independence Air. The resulting public relations nightmare dealt JetBlue a exhaust hood lesson in what can happen when you dont plan for disaster. earlier to the event, JetBlue was a much admired success story, having grown since its firstborn flights in 2000 into an airline with $2.4 billion in revenue by the end of 2006, operating 500 daily flights to 50 cities. Its emergent fall back to Earth offers CIOs of other fast-growing... If you want to get a full essay, order it on our website: Orderessay

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